Shipping policy
At Molten Wick, every order is thoughtfully prepared and packaged with care. We want your shopping experience to be just as special as the products you receive.
Order Processing
All orders are processed within 3–5 business days, excluding weekends and holidays.
Please note that processing time is separate from shipping and delivery time.
During holidays, collection launches, and periods of high demand, processing may take longer. We appreciate your patience as we carefully prepare your order.
Shipping Rates
We currently ship within the United States.
- Complimentary standard shipping on orders of $50 or more.
- Shipping rates for orders under $50 are calculated at checkout.
- Any applicable shipping charges will be displayed before you complete your purchase.
Delivery Times
Estimated delivery times depend on the shipping method selected, carrier, and destination.
Once your order has shipped, delivery times are subject to carrier schedules and potential delays beyond our control.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information when available.
Incorrect Shipping Addresses
Please ensure your shipping address is accurate before placing your order.
If you notice an error, contact us as soon as possible. We will do our best to assist, but address changes cannot be guaranteed after an order has been processed or shipped.
Lost or Delayed Packages
If your package is delayed or appears lost, please contact us so we can assist you in reviewing the tracking information and determining the next steps.
Questions?
For shipping inquiries, please contact us at info@moltenwick.com.
Thank you for shopping with Molten Wick.
Thoughtfully crafted in Texas.